SydLove highly values user privacy and data security. We promise not to disclose, abuse, or sell your personal information under any circumstances. The following is a detailed description of our platform's data collection, use, and protection.

1. Scope of Information Collection

In order to provide high-quality membership services and personalized matching, we may collect the following information:

  1. Basic identity information : name, gender, date of birth, nationality, contact information (such as mobile phone number, WeChat ID)

  2. Educational background and occupational information : educational background, work unit, occupation type, income range (for matching reference only)

  3. Personal preference information : mate preferences, personality traits, interests, hobbies, lifestyle, etc.

  4. Photos and videos : used for consultant evaluation and shown to potential matches upon authorization

  5. Interaction data : user feedback, matching suggestions, communication records (for internal use only)

II. Information Usage

The information we collect is only used for the following purposes:

  • Conduct user portrait modeling and high-quality matching recommendations

  • Consultants provide one-on-one service and continuous relationship tracking

  • Internal platform service quality assessment and optimization

  • Event invitations, user return visits and service notifications

We will never use user personal information for any commercial purpose without the user's authorization, nor will we sell or transfer it to a third party.

3. Information Storage and Security

  • All user data will be stored in a secure server with password protection and multiple layers of encryption

  • Only the platform's core service team can access user data, and access is strictly managed.

  • We regularly perform data backup, firewall updates, and system security scans to prevent data leakage, tampering, and loss to the greatest extent possible.

IV. Information Sharing and Disclosure

Unless the user explicitly agrees, we will not:

  • Publicly display user information to any external organization or individual

  • Using user information for public dissemination, advertising, or non-matching purposes

Where necessary legal proceedings are required (such as court orders or law enforcement investigations), we will cooperate with legal requirements to the extent reasonably possible.

V. User Rights

You have the following rights regarding your personal information:

  • Right to review and update personal data

  • The right to request deletion of some or all information (without affecting the service)

  • The right to terminate the service and cancel the account at any time

  • The right to ask us questions or complain about information security issues

6. Instructions for using third-party platforms

In order to improve service efficiency, we may use WeChat as a communication tool. Please note:

  • We will not save your private chat history with consultants outside of WeChat

  • If users submit photos or other information to us through WeChat, this action is deemed as voluntary authorization.

VII. Changes to Privacy Policy

If there are any updates or major adjustments to this policy, we will inform users in advance through site notifications or WeChat reminders to ensure that you are informed and can choose whether to continue using our services.

If you have any questions, comments or complaints about this privacy policy, please feel free to contact our customer service email: support@sydlove.com or add our official WeChat: hive-group

We promise: every piece of information is collected only for meeting the right person; every privacy deserves to be strictly protected.