π¬ Complaint and feedback channel
At SydLove, we always adhere to the service concept of "user-oriented, sincere and transparent". We welcome you to provide valuable opinions during the service process or provide feedback and complaints about any dissatisfaction.
1. We are willing to listen to every user's voice
No matter which of the following aspects you have suggestions or complaints about:
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Member matching suggestions and consultant communication experience
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Offline event process arrangement or service quality
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Reporting other members' misconduct
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Questions about the platform's service processes, privacy protection, and policy interpretations
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Opinions on the overall experience, suggestions for improvement, etc.
You are welcome to contact us directly. We promise to respond within 48 hours and give you the official processing results within 5 working days (if it takes longer, we will proactively inform you of the reasons and processing progress).
2. Feedback Method
You can provide feedback or complaints in any of the following ways:
π± Official WeChat
Add and contact the platform WeChat ID: hive-group
Please note "complaint" or "suggestion" and we will give it priority.
π§ Official Email
Send email to: williamzhy525@gmail.com
Please provide your name, contact information, the incident or person involved (if any), and your specific request.
π Form feedback channel
Click the [Feedback] button at the bottom of the website to fill out the feedback form anonymously or with your real name.
3. Processing Flow
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Acceptance confirmation : We will reply to you as soon as possible after receiving your feedback to confirm that we have received your information.
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Internal investigation : If it involves consulting services or other users, we will conduct internal investigation and record it, and will not disclose your personal information.
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Result feedback : We will provide you with formal feedback on the processing results within 5 working days and provide solutions, apologies or compensation measures as appropriate.
4. Privacy and Security
We solemnly promise that all complaint information will be kept strictly confidential , handled internally by the platform, and will not be disclosed to any unrelated third party. You have full right to be informed and to appeal during the feedback process.
V. Our Commitment
We are fully aware that sincere communication is the driving force behind improving service quality. Every suggestion and every complaint is an opportunity for us to optimize our services.
If we are not doing well enough, please tell us directly;
If you have better ideas, please feel free to share them.
Because we care about your expectations of "love".